Library users are expected to use the self-service machines available throughout Library opening hours for the issue of their books. Staff are available during Library Helpdesk opening hours to help new users, and in other cases should difficulties occur.
A full service (including borrower record queries) is available during
Library Helpdesk opening hours
Key borrowing Information:
Borrowing from other Libraries:
Additional information for specific groups of users:
Borrowing library materials
To borrow library materials you will need a
campus card. If you are a new student you should have received this at registration. If you do not have a campus card please ask at the Campus Card point, at the IT Helpdesk on Floor 0. Information is available for staff, students and others wishing to
apply for a campus card
Entitlements and loan periods will vary. You will need your campus card each time you borrow
. Do not let anyone else use your card; you are responsible for all items borrowed on it.
If you lose your card, please report its loss immediately to the Library Helpdesk. If you need a replacement card fill in this
application form.
To borrow materials, take the items you have selected to the self-issue terminals on Floor 0 (near the Library Helpdesk).
All library material must be issued and a receipt issued before it is removed from the building.
Returning library materials
Self-return units just inside the entrance to the Library enable the return of items 24 hours per day. The self-return facility has three advantages - users can return items at any time that is convenient to them, they benefit from having items removed from their Library account immediately and they will also get a receipt as proof of return. Please ensure that you read the instructions on screen and only return ONE item at a time.
Checking your record and renewing loans
You can check your borrower record / account from
Primo OneSearch and from the self-issue machines on floor 0 of the Library. The self-issue machines have instructions on the screen. You will need your campus card.
Renewals may be made by
Primo OneSearch Self-issue machines or by telephone.
Email renewals are not accepted. If you are unable to log into your account for any reason you must telephone 01603 592993 to renew. All overdue items will result in
fines. Read more
Hold requests (reservations)
If an item is on loan to another use you can request for it to be held on return via
PrimoOneSearch. When an item that you have requested comes in, either an email or paper notice will be sent to you.You will normally have seven days to collect the item. If an item is on loan for longer than 14 days in addition to making the request ask for the item to be recalled at the Library Helpdesk. Also, enquire at the Library Helpdesk if the item has a different status e.g." Being catalogued" as staff may be able to get the item available for you more quickly. Hold requests waiting to be collected are situated in the High Demand Collection on Floor 0. Items can be collected any time during library opening hours and must be borrowed using the self-issue terminals before being removed from the High Demand Collection area.
Read more
Fines and charges
You should return or
renew loans by the due date and
fines are levied for late returns. We do send overdue reminders (normally by email apart from those without email addresses), but the responsibility for returning items on time is entirely yours. Prolonged failure to return or renew loans will result in the raising of an invoice for the replacement cost of the item(s) plus fines and a handling charge for each item.
Read more
What should I do if I have returned an item that still shows on my account, or lose something I have on loan?
Please read
this helpsheet [PDF 8 KB] for procedure on books still on your account you think you have returned, and books you may have lost. If you lose any Library material, please report its loss to the
Library Helpdesk as soon as possible.
Contact:
Library Helpdesk: extension 2993 (external callers: 01603 592993)
Contact Helpdesk
