UEA IT Account: Forgot Password

It is important to ensure that you are on the official UEA website rather than a fake one before proceeding. Please check that the URL shown in the browser address bar is spot.uea.ac.uk and that the secure padlock symbol is present.

The University uses multi factor authentication (MFA) on all its IT accounts. If you have set up a method of authentication as either the Microsoft Authenticator app, or text message (SMS) you can use these methods to reset or change your password. If you would like to check the method you have set up, please go to https://mysignins.microsoft.com

To reset your password using the app or SMS, please go to Microsoft Online Password Reset to change your password.

If you are not using either the app or SMS, then please go ahead and complete the process below. This will allow you to reset your IT account password online, without contacting the IT Service Desk.

If you have any issues, please contact the IT Service Desk.

University of East Anglia, Norwich Research Park, Norwich, NR4 7TJ, UK

Telephone: (+44) (0)1603 456161

SR17-HF3

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