Dr Pam Mayhew
| Job Title | Contact | Location |
|---|---|---|
| Senior Lecturer |
P dot Mayhew at uea dot ac dot uk
Tel: +44 (0)1603 59 3334 |
Sciences 2.07 |
Key Research Interests
My current work is focused in four areas; the adoption of e-commerce; usability, in particular the usability testing of web interfaces; the successful introduction of IT, and global software outsourcing.
Building on work already carried out and published in the areas of e-readiness, e-government and website accessibility, my current work in this area is focusing on the adoption of e-commerce within developing countries. Mubarek Aldwsry, one of my PhD students is currently involved in a comprehensive study of the adoption and utilisation of e-commerce within Saudi Arabia. This takes into account internal, environmental, and national level attributes in order to identify the factors that influence e-commerce introduction and use in developing countries.
Another exciting and productive research area is the usability testing process itself. The contention is that these tests typically overstate the actual quality of web-based interfaces. An initial, albeit small study into the environment in which tests are carried out, yielded some interesting result. A second, comprehensive study, in collaboration with Majed Alshamari, one of my PhD students, has focused on the formulation of usability test tasks. We have published a number of papers on different aspects of this study and anticipate further papers in the near future. A wide range of complementary topics, including the exploration of remote usability testing, and further investigation into heuristic evaluation approaches, are continuing, mostly in association with MSc students.
One of my long standing interests has been in assuring the successful introduction of IT into businesses. This builds on work carried out previously in the areas of stakeholder evaluation, process improvement, critical success factors, senior management influence, and quality management practices within IT organisations. This is continuing in association with Ali Al-Majeeni, one of my PhD students, as we explore IT adoption processes and their effects on business transformations. The intention is to provide guidance as to the best methods with which to achieve IT's desired benefits. The study is restricted to public organisations in Oman. A further exciting project in the area of the successful introduction of IT, is being undertaken in association with Hussein Al-Salemi’s PhD studies. This project is investigating the introduction of IT support for managers, specifically to enhance the motivation and capabilities of their workforce. Initial trials show promising results and further implementations are continuing.
The last of my current areas of research is global software outsourcing. Whilst a very topical and emotive subject it lacks detailed study. Ji Zhou, one of my PhD students, and I are conducting a broadly based study of the area, focusing on both methodological and cultural issues. The main focus has been on the UK and India, but we are attempting to broaden it to include China with some success. Until recently, Ji has been working within a company involved in outsourcing, so has been able to experience cross-country collaboration first hand.
List all publications by Dr Pam Mayhew (Eprints)
Article
Al-Badi, AH, Al Majeeni, A, Mayhew, PJ and Al-Rashdi, AS (2011) Improving website ranking through search engine optimization. Journal of Internet and e-Business Studies, 2011.
Al-Badi, AH, Al Majeeni, AO and Mayhew, PJ (2011) Portals adoption and implementation challenges in the public sector: Oman case study. International Journal of Electronic Governance, 4 (3). pp. 248-258.
Al-Badi, AH and Mayhew, PJ (2010) A Framework for Designing Usable Localised Business Websites. Communications of the IBIMA. pp24. ISSN 1943-7765
Alshamari, Majed and Mayhew, Pam (2009) Current Issues of Usability Testing. IETE Technical Review, 26 (6). pp. 402-406.
Al-Badi, AH, Al Majeeni, A, Mayhew, PJ and Al-Rashdi, AS (2009) Development of an Educational Portal to Enhance the Data Accuracy of the Institution Repositories. Journal of Enterprise Resource Planning Studies, 1 (4). pp. 28-35. ISSN 2155-4781
Al-Badi, AH, Ashrafi, R, Al-Majeeni, AO and Mayhew, PJ (2009) IT disaster recovery: Oman and Cyclone Gonu lessons learned. Information Management & Computer Security (2). pp. 114-126.
Al Majeeni, A, Al-Badi, H and Mayhew, PJ (2008) Portal Adoption Approaches in Government Agencies: An Oman Case Study. 2nd International Conference on Methodologies, Technologies and Tools enabling e-Government 25-26 September 2008 - Ionian University, Corfu, Greece.
Abanumy, AN, Al-Badi, A and Mayhew, PJ (2005) e-Government Website Accessibility: In-Depth Evaluation of Saudi Arabia and Oman. The Electronic Journal of e-Government, 3 (3). pp. 99-106.
Barrow, P.D.M. and Mayhew, P.J. (2000) Investigating principles of stakeholder evaluation in a modern IS development approach. Journal of Systems and Software, 52 (2-3). pp. 95-103.
Thomson, Helen E. and Mayhew, Pam J. (1997) Approaches to software process improvement. Software Process: Improvement and Practice, 3 (1). pp. 3-17.
Book Section
Dearnley, P. A., Mayhew, P. and Reeves, C. R. (1987) Chapter 9. In: Information Systems Development for the 1990's: Concepts and Methodologies. AFM exploratory series, 1 (16-17). University of New England Press, Armidale.
Dearnley, P. A. and Mayhew, P. (1984) On the Use of Software Development Tools in the Construction of Data Processing System Prototypes. In: Approaches to Prototyping. Springer-Verlag.
Conference or Workshop Item
Al Majeeni, A and Mayhew, P (2010) Managing the Adoption of Information Technology Solutions in the Public Sector: Case Studies of Three Institutions in Oman. In: 14th IBIMA conference on Global Business Transformation through Innovation and Knowledge Management, 23-24 June 2010, Istanbul, Turkey.
Aldehim, G, Mayhew, P and Alshamari, M (2010) E-commerce customised guidelines vs general heuristic evaluation: A comparative study on evaluating e-commerce websites. In: IADIS International Conference WWW/Internet, 2010, Timisoara, Romania.
Alsalemi, Hussein and Mayhew, Pam (2010) IT Support for Improving Capability and Motivation: Applied Study with Reference to Qatar. In: European, Mediterranean and Middle Eastern Conference on Information Systems, UAE, April 2010.
Abduallah, H, Mayhew, P and Alshamari, M (2009) Investigating the Performance Differences Between Elderly and Young People on the Web. In: The 13th IBIMA Conference in Marrakesh.
Al Badi, A and Mayhew, P (2009) Designing Usable Localised Websites: Differences Between Western and Arab Cultures. In: 11th IBIMA Conference on Innovation and Knowledge Management in Twin Track Economies, January 2009, Cairo, Egypt..
Al-Badi, AH, Al Majeeni, AO and Mayhew, PJ (2009) Search Engine Optimization to Enhance Web Site Visibility and Ranking. In: The 13th IBIMA Conference in Marrakesh.
Al-Badi, AH and Mayhew, P (2009) Factors Affecting the Design of Usable Localised Business Websites. In: The 13th IBIMA Conference in Marrakesh.
Almajeeni, Ali, Alshamari, Majed and Mayhew, Pam (2009) Examining Priorities in Usability Criteria for Dynamic Websites. In: 13th IBIMA conference on Knowledge Management and Innovation in Advancing Economies, 9-10 November 2009, Marrakesh, Morocco.
Alshamari, Majed and Mayhew, Pam (2009) Examining the Role of Tasks in Usability Testing for Dynamic Websites. In: IHCI 2009 Conference in Rome, November..
Zhou, Ji and Mayhew, Pam J. (2009) The Development of Global Software Outsourcing and its Project Issues in a Leading UK Financial Company. In: First IEEE International Conference on Information Science and Engineering (ICISE).
Al-Shitri, Khalid and Mayhew, Pam (2008) Quality Management Implementation in IS/IT Departments in Saudi Arabian Private Organizations. In: 9th International Business Information Management (IBIMA) Conference on Information Management in Modern Organisations, Morocco, Jan 2008.
Alshamari, Majed and Mayhew, Pam (2008) Tasks design: its impact on usability testing. In: The Third International Conference on Internet and Web Applications and Services, (ICIW 2008), Athens, Greece. June 2008.
Abanumy, A and Mayhew, P (2007) Government-to-Citizens Relationship: Evaluating the Quality of Information on Saudi Ministries' Websites. In: 7th European Conference on e-Government, 21-22 June 2007, Den Haag, Netherlands.
Al-Solbi, Ali N. and Mayhew, Pam J. (2006) Improving e-Readiness Tools for Assessing e-Readiness in Developing Countries. In: IADIS International Conference e-Commerce, 9-11 December 2006, Barcelona, Spain.
Al-Solbi, Ali Nasser and Mayhew, Pam J. (2006) An Investigation of Critical Success E-Readiness Assessment Factors in Saudi Arabia. In: Internet & Information Systems in the Digital Age: Challenges & Solutions Proceedings of the 7th International Business Information Management Association (IBIMA) Conference, 14-16 December 2006, Brescia, Italy.
Marrable, Scott and Mayhew, Pam (2006) Introducing IT Purchased from Third Party Vendors. In: International Business Informatics Challenge (IBIC), Sept 2006, Dublin.
Abanumy, AN and Mayhew, PJ (2005) Information Provision Assessment and Difficulties @ Ministries Websites.gov.sa. In: eGovernment Workshop '05 (eGOV05), September 13 2005, Brunel University, West London UB8 3PH, UK.
Abanumy, AN and Mayhew, PJ (2005) M-government Implications For E-Government In Developing Countries: The Case of Saudi Arabia. In: The First European Mobile Government Conference, July 10-12, 2005, University of Sussex.
Al-Badi, A, Mayhew, PJ and Al-Solbi, A (2005) Readability Formulas and the Web. In: The proceedings of the International Business Information Management Conference (IBIMA 2005), 5-7 July 2005, Lisbon, Portugal.
Abanumy, AN and Mayhew, PJ (2005) A conceptual framework for eGovernment websites. In: The 7th International Conference on General Online Research 2005 (GOR05), March 22-23, 2005, Zurich.
Al-Solbi, A. and Mayhew, P. J. (2005) Measuring E-Readiness Assessment in Saudi Organisations: Preliminary Results From a Survey Study. In: The Proceedings of the First European Conference on Mobile Government, 10-12 July, 2005, Brighton, UK.
Al-Badi, A and Mayhew, PJ (2004) Designers Perspective of Website Usability: The Cultural Dimension. In: IADIS Secretariat - IADIS International Conference, WWW/Internet 2004, 6-9 October 2004, Madrid, Spain.
Al-Solbi, A. and Mayhew, P. J. (2004) The Digital Divide: Understanding and Bridging the Saudi Context. In: Proceedings of the International Association for Development of the Information Society (IADIS) Conference, 6-9 October 2004, Madrid, Spain.
Ahmed, FJ, Mayhew, PJ and Al-Sindi, TM (2004) COTS-based Software Development: The Software Acquisition Methodology (SAM). In: The 2004 International Business Information Management Conference (IBIM'04), 4-6 July 2004, Amman, Jordan.
Abanumy, AN, Al-Badi, A and Mayhew, PJ (2004) Exploring the User Friendliness of E-Government Websites in Two GCC Countries. In: ECCO XVII (New Opportunities in Management Sciences and IT), June 24-26th 2004 , Beirut, Lebanon.
Al-Solbi, A. and Mayhew, P. J. (2004) Development of Information and Communication Technology Indicators in the Kingdom of Saudi Arabia. In: ECCO XVII (New Opportunities in Management Sciences and IT), June 24-26th 2004 , Beirut, Lebanon.
Abanumy, AN, Al-Badi, A and Mayhew, PJ (2004) An Exploration into the Accessibility of E-Government Websites in two GCC Countries. In: The 4th European Conference on e-Government (ECEG 2004), 17-18 June 2004, Dublin, Ireland.
Al-Badi, A and Mayhew, PJ (2004) Cultural Perception of User Interfaces of a Website: Comparative Study between Liberal and Prescriptive Cultures (British vs Arab). In: IADIS International Conference on e-Society, 16-19 July 2004, Ávila, Spain.
Al-Sindi, T. M., Mayhew, P. J. and Ahmed, F. J. (2004) The Role of Organisational Culture in IS Development Participation. In: The 2004 International Business Information Management Conference (IBIM'04), 4-6 July 2004, Amman, Jordan.
Abanumy, AN, Al-Badi, A and Mayhew, P (2003) An exploratory Study of E-Government in two GCC Countries. In: International Business Information Management Conference, General Theme: e-business and organizations in the 21st Century, 16-18 December 2003, Cairo, Egypt.
Al-Badi, A and Mayhew, P (2003) Towards a Comprehensive Usability Framework for Global Websites. In: International Business Information Management Conference, General Theme: e-business and organizations in the 21st Century, 16-18 December 2003, Cairo, Egypt.
Al-Solbi, A. and Mayhew, P. (2003) A Comparison of E-Readiness Assessment Tools with Particular Emphasis on their Relevance to Developing Countries. In: International Business Information Mangagement conference IBIMA'03. General Theme: e-business and organisations in the 21st Century, 16-18 December 2003, Cairo, Egypt.
Al-Sindi, T. M. and Mayhew, P. J. (2001) The Key to Successful Systems Development in Developing Countries: A Case Study. In: BIT World 2001 Conference, 4-6 June 2001, Cairo, Egypt.
Barrow, Patrick D. M. and Mayhew, Pam J. (2001) Consensus Building in Formative and Participative IS Evaluation Approaches. In: Proceedings of the 8th European Conference on Information Technology Evaluation.
Lopez, A and Mayhew, P. J. (2001) A Framework for the Systematic Evaluation of Component Based Web Engineering. In: 5th International Conference on Empirical Assessment and Evaluation in Software Engineering (EASE 2001), 9-11 April 2001, Keele University, Staffordshire, UK.
Barrow, P. D. M. and Mayhew, P. J. (1999) Investigating principles of stakeholder evaluation in a modern IS development approach. In: Third International Workshop on Empirical Assessment and Evaluation in Software Engineering (EASE '99).
Thomson, H. E. and Mayhew, P. J. (1994) A practical Approach for Software Process Improvement. In: Proceedings of the 2nd International Conference on Software Quality Management.
Key Responsibilities
Administrative Posts/Responsibilities
- Course Director for Business Information Systems
- Course Director for Computing for Business
- Course Director for Computing for Business with a Year in Industry.
- CMP Deputy Senior Adviser
- CMP Director for Years 2, 3 and 4.
- Coursework Co-ordinator (Extensions Yrs 2, 3 & 4)
- Member of CMP Teaching Committee
- Member of CMP Undergraduate Exam Board
- Member of CMP Staff Student Liaison Committee
- Member of UEA Student Experience Committee
