Your arrival date will be specified on your offer of accommodation. If we cannot offer accommodation from the beginning of the academic year, we will make an offer as soon after that as possible. 

In general, you should note that we do not have a reception service outside of office hours (Monday to Friday, 9am to 5pm). If you are arriving at UEA outside of our office hours, please make your own arrangements for temporary accommodation. Please also note that we do not have a portering service. 

Cleaning & Maintenance 

Each house is supplied with a welcome pack for new residents, which includes cleaning materials and instructions for use. You are required to keep your house in a clean and tidy condition, and the housekeeper will organise a quarterly inspection of the premises to ensure that this is the case. 

If there are any defects or damages in the property, you should report these as soon as possible to the Accommodation Office or your housekeeper. All defects and damages will be attended to by University staff as soon as possible. 

If an inspection (including an end of tenancy inspection) reveals any damages which have occurred during the tenancy and are not due to fair wear and tear, the cost of making good these damages will be passed on to you. This includes the cost of extra time spent on cleaning any of the furniture, fixtures or fittings in the house, at the end of the tenancy period. 

We will give reasonable notice of any inspection or maintenance work needing to be carried out which you have not requested. 

Paying for your accommodation 

Once you move in, we then issue invoices for the annual rent and annual water/sewerage charge. Utilities are charged quarterly, in November, February, May and August. To pay these charges, you should set up a monthly Direct Debit with the UEA Finance department when you arrive. All charges can be incorporated into the direct debit, including Nursery fees. 

For further queries about invoices and payments, please contact Finance on debtors@uea.ac.uk

Utilities 

Gas and electricity metres are read quarterly and at the beginning and end of tenancies by University staff. Individual invoices are then raised, and sent to the resident. Charges depend on usage, and on the rates set by our utility providers. 

Cars and Bikes 

Each Family House has one allocated parking space or lockable garage. Vehicle owners should register their cars or motor cycles with the University. Application for parking permits should be made to the University Traffic Office at the Security Lodge on the University campus. There is a charge for these parking permits.

There are several places around campus to lock up bikes, and houses in Bowthorpe have a garage suitable for bike storage. Please note that bikes, motorbikes or any substantial parts thereof are not allowed inside the house. 

If you have any queries about car or bike parking please contact the Security Lodge: email security@uea.ac.uk . They can provide also provide access to a secure cycle park.

TV licences 

If you wish to have a TV in your house, you must buy the relevant TV licence. For information about TV licensing see www.tvlicensing.co.uk 

Insurance 

The University has insurance for all of its buildings, but you must arrange insurance for your own personal belongings. 

Computer Network and Telephones 

All houses on campus (Suffolk Walk and Village Close) are connected to the UEA data network and to the internet. In order to use the connection you will need a computer with a network card (not modem) installed and configured for use on the UEA network. To use the network you will need to install NAI anti-virus software which is available for free once you are registered as a UEA student. You should visit the IT helpdesk for help with registering after your arrival at UEA. Bowthorpe houses (Bateman Close) do not come with networking or internet, but you are welcome to make your own arrangements with a local supplier.

Houses do not have telephones, but you can arrange a private contract with BT at your own cost. In order to obtain a BT land line in your family house you must contact BT residential sales on 0800 800 152 and inform them of your residence name and room number. The costs of installation, line rental and call charges will be billed direct to yourself and it is your responsibility to pay these charges. 

For further information about the computer network and telephones in residences, please see http://www.uea.ac.uk/itcs/networking/residences 

Post and postal addresses

Postal addresses are shown in the table below.  Please note that the Accommodation Office does not forward mail: when you vacate, you should make arrangements at the Post Office for your mail to reach you at the correct address.

Laundry facilities

There are launderettes on campus situated very close to Suffolk Walk and Village Close, and these open every day until late during semesters and vacations.  If you would like to purchase a washing machine, you can do so at your own cost, but we would ask that you remove any washing machines at the end of tenancy. All of our family houses come with plumbing for a washing machine.