Services - University of East Anglia (UEA)

The Accommodation Office is part of a whole network of support services, aimed at ensuring an excellent Student Experience at UEA. The Accommodation Office is your landlord, and as such, our first aim is that you are happy and making the most of student life. Have a look for yourself at the services available to you: the check list at the bottom of the page is just a start.

The Dean of Students’ Office (DOS) has overall responsibility for the welfare of UEA students, and can offer advice and help and support in any area. DOS employ a team of staff with expertise in many areas, including Disability, Learning Enhancement, Financial Aid, and International Students – plus they run the Senior Resident network. Visit their website to see what they can do for you.

The Student Union also has an Advice Centre for UEA students, with a dedicated Welfare Officer, and various staff with a wide range of expertise, including private housing. The Student Union runs Nightline, a place where you can drop in or call if you need someone to talk to during the night – even if all you need is a bit of help with an essay, or just a free cup of tea! Of course, the Union is also closely involved in organising entertainment, providing representation for students, and facilitating clubs and societies. Go to http://www.ueastudent.com

Essential Services on Campus

Services for students

Post and Postal Addresses

Post sent to your residential address is delivered to the University's Central Post Room (located under the Arts 01 building off The Square), and can be collected between 10.00hrs – 16.30hrs Monday to Friday throughout the year (except when the University is closed). Your address should contain the name of your residence, but should NOT include your room or flat number (for security purposes).

Uncollected mail will be transferred to your school of study after 14 days. It therefore helps for your school of study acronym (eg ENV, LIT, MED, etc) to be included in brackets after your name, on the first line of your address. Mail redirected to your School of Study can be collected from the School/Facult/Department pigeon holes. Mail addressed to Mary Chapman Court City Centre residence, will be delivered directly to each corresponding ground floor entrance of Mary Chapman (letterbox on the ground floor entrance doors).

Address for students living on campus or the University Village*:
[Full Name] [School abbreviation]
[Residence]
University of East Anglia
Norwich NR4 7TJ

Address for students living at Mary Chapman Court:
[Full Name] [School abbreviation]
[Flat number], Mary Chapman Court
Duke Street
Norwich NR3 3DX

*Special note about University Village post code:
Please note that while NR4 7TJ is the correct post code for addressing mail so that it will reach the Post Room, if you live in the University Village and need to use the post code to identify your address for official purposes (for example, to deal with TV licensing), you should quote the post code NR4 7TL.

For further information including advice on collecting your post in the summer vacation and after leaving residences please go to the Post Room intranet page. Staff in the Post Office can also advise you on arranging to have your post re-directed (for a fee) by Royal Mail.

TV Licences and Reception

If you would like to have a TV in residences, you must buy the relevant TV licence. You can find more information about this at www.tvlicensing.co.uk/students.

The residences do not have aerial points, so you will be reliant on whatever reception you can get from your own indoor aerial – and this will vary according to where your room is located. We have had some reports from residents that reception is poor even with a booster aerial, although other residents seem not to have a problem. Our general advice would be to test the reception in your room before buying a licence.

TV Reception:

UEA is currently testing a new free TV service ‘Freewire’, it allows free TV reception through the high speed intranet link located within your study bedroom, which will allow you to watch TV programmes through your computer/laptop without the need for a television.
Click here for more details

Telephone and Internet

All rooms in residences are connected to the UEA computer network, which means that if you have a PC or laptop, you can have a broadband-style connection to the internet from your room. Your room will have a double socket with two connections, ‘Data’ and ‘Voice’. The ‘Data’ socket is for connecting a computer to the network via Ethernet and is normally the right hand one of the two. The ‘Voice’ socket is live if you wish to have a BT line installed at your expense. Information Services provide a comprehensive guide to Data Networking and Telephony in Residences, including:

Information about how to connect to the computer network
Information about BT lines
Helpsheets and Frequently Asked Questions
Further information

Emergency phones and pay phones

All residents have access to an emergency phone which connects directly to Security Services when you pick up the handset, plus there are payphones in some residences. Emergency phones and payphones are usually located in lobbies, entrance halls and common rooms.

Car Parking

Parking spaces on campus are limited, and the University has to be strict about who can and can not park on campus. Residents of the University are not allowed to park on campus, although there are a small number of permits held each year for residents who have exceptional grounds to have a car with them. Please note that the residential areas around the University are also Permit Parking only.

The car park at Mary Chapman Court belongs to Norwich City Council and access is strictly controlled. Only a small number of parking spaces are available for use of Mary Chapman Court residents and these are allocated on a needs basis.

How to apply for a permit

If you have a disability affecting your mobility, or if you feel you have any other exceptional circumstances for having a parking space on Campus or at Mary Chapman Court, you should apply to the Traffic Office (transport@uea.ac.uk) stating the grounds for your appeal. The Student Appeals Panel will consider all such applications.

If you are granted a parking permit, you should then register your vehicle with the University's Car Park Charging Scheme.

Full Restrictions

Students who are resident on University Plain, in University Village, in the NR2 area of Norwich, within one mile of the Campus or who have previously lived in University residences are not allowed to register and park vehicles on the Campus. Exemption will only be granted to students with disabilities affecting their mobility and on certain welfare grounds (see above “How to apply for a permit”).