COVID-19 Advice, Guidance and FAQs COVID-19 Advice, Guidance and FAQs

Updated 04.08.2020

This page will be updated regularly with the latest advice and information - please continue to check on a regular basis.

The health and wellbeing of our students and staff is of the highest priority, and the University is continuing to follow all advice given by the Government. 

Information for Students

We’re looking forward to welcoming new and returning students to our campus in September for the start of the 2020/21 academic year – for more information, please see our specific FAQs for:

Information for Staff

The return to campus is being managed in a phased approach. At this time:

  • All staff who are currently able to work at home should continue to do so
  • If you are required to work on campus as part of the ‘phased re-opening’, your manager will discuss this with you

For more information, please view our staff guidance, which includes information and support on working from home, working on campus, returning to campus FAQs and HR guidance.

Here to Support You

We understand that this may be a worrying time. Students can contact Student Services if they would like support on studentsupport@uea.ac.uk, and all UEA staff and students have 24/7 access to Health Assured’s Employee Assistance Programme – their 24/7 helpline number is 0800 030 5182. The University also has a covid-19 Wellbeing Resources page, which links to support both at UEA and externally.

An international University

UEA is proud to be an international university and we strive to maintain a safe, inclusive and welcoming culture on campus. UEA has zero tolerance to any form of abuse or harassment. We encourage anyone who experiences or witnesses inappropriate behaviour to report it to us via our Report and Support website, or report it to the Police directly. We would ask all members of our community to continue to support and respect each other especially during this time.

The UEA University of Sanctuary and Changing the Culture initiatives have issued a statement against racism - please read on their website

Government Guidance

Government advice and guidance is constantly under review, and staff and students are encouraged to check their website for up-to-date information. Please note this only applies in England, and there is slightly different guidance for Scotland, Wales and Northern Ireland

If you live in an area that is experiencing a local COVID-19 outbreak and where local restrictions have been imposed, different guidance and legislation will apply. Please consult the local restrictions guidance to see if any restrictions are in place in your area.

Government guidance on face coverings can be found here.

NHS Guidance - Symptoms and Self-Isolation

Please visit the NHS COVID-19 website for up-to-date guidance and information.

The main symptoms of coronavirus are:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Most people with coronavirus have at least one of these symptoms.

If you have any of the main symptoms of coronavirus:

  • Stay at home (self-isolate) – do not leave your home or have visitors. Anyone you live with, and anyone in your support bubble, must also self-isolate.
  • Get a test – get a test to check if you have coronavirus as soon as possible. Anyone you live with, and anyone in your support bubble, should also get a test if they have symptoms.

Guidance has recently changed and you must now self-isolate for 10 days from when your symptoms first started. Others in your household must self-isolate for 14 days.

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home. Find more advice on how to self-isolate on the NHS website

Use the 111 online coronavirus service to find out what to do. Only call 111 when you cannot get help online.  

University Medical Centre

Please note that due to the ongoing situation around COVID-19, all appointments at the University Medical Centre (including urgent, same day appointments) will be conducted by telephone with a clinician in the first instance. An appointment in the surgery will then be arranged if needed. 

If you need a prescription but are no longer in the area, the Medical Centre can arrange for prescriptions to be sent electronically to any pharmacy in England - please have the postcode and name of pharmacy to hand. Please order online or over the phone rather than going into the surgery. 

For the latest information, please check the University Medical Centre's website

Travel

The Foreign & Commonwealth Office currently advises British nationals against all but essential international travel. Travel to some countries and territories is currently exempted. This advice is being kept under constant review - travel disruption is still possible and national control measures may be brought in with little notice.

For further information, please visit the Foreign and Commonwealth Office’s website.

Visas

The Home Office has recently changed its guidance around immigration implications of COVID-19 – if you had a visa that expired between 24 January 2020 and 31 July 2020 and requested an extension, please visit the Home Office’s website to find out what you need to do next. 

If you would like further advice, staff can contact staff.visacompliance@uea.ac.uk and students can contact student.life@uea.ac.uk

 

All information is subject to change depending on government guidance. 

General FAQs General FAQs

What should I do if I’ve been harassed because of my nationality or travel history?

The University is committed to fostering a welcoming culture of equality, diversity and inclusion for our diverse University community, where everyone can feel safe, valued and supported.

We take any allegations of abuse or harassment extremely seriously and if you have any concerns, please report these to your line manager or HR, or through Report and Support.


What actions can I take to minimise the spread of infection?

Maintain good hygiene practices:

  • Wash hands frequently with soap and hot water for 20 seconds;
  • Use sanitiser gel if soap and water is unavailable;
  • Cover nose and mouth with a tissue when coughing or sneezing and bin the tissue;
  • Use your elbow and sleeve to catch coughs and sneezes if you don’t have a tissue;
  • Clean surfaces regularly;
  • Avoid touching the eyes, nose and mouth with unwashed hands.

Keep up to date with current advice and guidance – this is subject to frequent change:


What is happening to Library services at this time?


I’ve been advised by the NHS to self-isolate – what do I need to do?

The NHS have issued guidance on how to self-isolate. If you need to self-isolate, students should contact Student Services on studentsupport@uea.ac.uk. If you are an employee, please contact your line manager.


I’ve recently arrived in the UK from overseas – what do I need to do?

Please see the UK Government's website for details on what to do when entering or returning to the UK. 

 


Will the University be open for new students in September?

Yes. We’re looking forward to welcoming new students to UEA in September – for further information, please visit our New Student FAQs

I’m a current student at UEA – where can I find out more information about academic year 2020/21?

We’re looking forward to welcoming back all returning students to our campus in September – for more detailed information, please visit our Current Student FAQs


I’m a UEA staff member – where can I find out more information about working arrangements?

Please view our staff guidance which includes information and support on working from home, working on campus, returning to campus FAQs and HR guidance.  


Is UEA open to the general public?

UEA remains open to the general public, and our excellent facilities on campus are beginning to reopen – the Sainsbury Centre for Visual Arts and Sportspark are now open, as are some of our cafes. Please check their websites before visiting.

If you do visit campus, please adhere to the one-way systems that are clearly marked on the walkways and follow social distancing guidelines. Please note that some buildings on campus are currently closed.  


I think I may have coronavirus symptoms – what should I do?

If you have any of the main symptoms of coronavirus:

  • Stay at home (self-isolate) – do not leave your home or have visitors. Anyone you live with, and anyone in your support bubble, must also self-isolate.
  • Get a test – get a test to check if you have coronavirus as soon as possible. Anyone you live with, and anyone in your support bubble, should also get a test if they have symptoms.

Guidance has recently changed and you must now self-isolate for 10 days from when your symptoms first started. Others in your household must self-isolate for 14 days.

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home. Find more advice on how to self-isolate on the NHS website


Someone I live with has coronavirus symptoms - what should I do?

The Government has issued guidance for self-isolation, which includes information on what you need to do if you live with someone who has coronavirus symptoms or a positive coronavirus test result.


I’m an international visitor/student/member of staff whose stay is coming to end but I’m subject to travel restrictions – what happens if I can’t return to my home country before my visa end date?

The Home Office has recently changed its guidance around immigration implications of COVID-19 – if you had a visa that expired between 24 January 2020 and 31 July 2020 and requested an extension, please visit the Home Office’s website to find out what you need to do next. 

If you would like further advice, staff can contact staff.visacompliance@uea.ac.uk and students can contact student.life@uea.ac.uk


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