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Email investigation

Statement from Prof David Richardson, UEA Vice-Chancellor

“An email was mistakenly sent to 298 American Studies undergraduates on 16 June containing the details of 42 students with extenuating circumstances. This clearly should not have happened and we apologise unreservedly for the distress it has caused.

“We immediately contacted all the affected students to apologise, explain the situation and offer full support, which we will continue to do for as long as it is needed.

“We notified the Information Commissioner’s Office and our auditors, PWC, are conducting an independent inquiry, which should be completed by the end of July. This inquiry will extend beyond the specific incident itself and cover areas such as systems, culture and management.

“Both the Executive Team and Council, UEA’s governing body, are treating this issue extremely seriously, and the timetable in place means that outcomes of the investigation can be implemented by the beginning of the 2017/18 academic year.

“I would like to reiterate my sincere apologies to anyone affected by the incident, and want to reassure you that we will take all steps necessary to improve the University’s data handling processes and ensure that an incident like this cannot be repeated.”

26 June 2017